We’re looking for a

Merchant Success Manager (Vietnam)

Success

Location: Ho Chi Minh City

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The Company

James Berdigans, Founder and Executive Chairman of Printify“Our mission is to build a platform that lets anyone, anywhere, unlock their own personal freedom. The freedom to generate income, be your own boss, and set your schedule. So far, we’ve seen more than 6 million people sign up to start their own eCommerce businesses with Printify. Because every order is made on-demand, there’s no risk to getting started, just reward for putting in the work. Our aim is to put this power to build a business into the hands of every person who wants to create their own business.”

In 2021, Printify secured $50m in Series A funding led by Index Ventures, founders of the leading technology companies Wise and Squarespace, with participation from H&M Group, Virgin Group, and Will Smith’s Dreamers VC.

The Role

The success of our merchants means success for us. And for us, that means providing an outstanding, value adding merchant experience at all times. To facilitate this, we are looking for a Merchant Success Manager to join our Merchant Success and Sales team. Your role as a Merchant Success Manager is to help high-growth, high-volume merchants be successful on the Printify platform by facilitating the use of the platform and data supported advisory and consulting. You will develop strong relationships with the merchants in your portfolio, and help them with long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals and advise them on the best way to achieve those goals with Printify. 

Responsibilities

  • Deliver on the retention and growth goals on the portfolio of your merchants
  • Successfully manage the portfolio of existing high volume merchants by developing and maintaining long-term business relationships
  • Onboard, train and educate new merchants on the use of Printify platform
  • Assist merchants with long term planning and provide solutions that enable growth
  • Provide merchants with guidance on how to effectively use Printify platform, best e-commerce practices and the industry trends to help them achieve their long term business goals
  • Retain the merchants, and identify growth opportunities within the managed portfolio
  • Align the customer expectations and needs against the company roadmap
  • Assist in activities that increase Printify’s presence amongst Vietnamese merchants
  • What you need

  • 2 to 3 years experience in Customer Success, Account Management, or Sales roles
  • Proven track record of goal attainment
  • Passion for technologies and eCommerce
  • Experience in software and/or technology industry, and/or Print on Demand industry
  • Experience with analytics and business Intelligence tools is preferred, with CRM required
  • Fluent written and spoken English and Vietnamese proficiency
  • Technical aptitude to quickly learn new technologies
  • A team player with focus and determination for professional growth and goal attainment
  • Someone who handles adversity with poise and polish - you are able to turn a situation around to make a client feel heard and well-positioned for success.
  • Ability to get things done
  • Living in Vietnam
  • What we offer

  • Being part of a friendly, inclusive, and global team
  • Career development opportunities and access to mentorship, internal meetups, and hackathons both on-site and online
  • A personalized learning budget for professional development and unlimited access to our book library
  • Work-from-anywhere friendly events for Printifyers to relax, get together and have fun
  • Stock options so you own a part of Printify
  • Joining Printify means becoming part of an international company with an amazing team that’s grown to over 500 people from various backgrounds.  

    We play to win together and always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. We value a strong learning culture and a growth mindset. 

    Words From Our Investors 

    Richard Branson, Founder of the Virgin Group“Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust eCommerce platform. Printify’s unique proposition helps people market their brands through customizable products with no upfront investment. We’re excited to support its growth in the coming years.”  

    Elise Fahlen, Investment Manager at H&M CO:LAB“With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product but also in their ability to be a long-standing industry leader in this space.”  

    Dino Becirovic, Principal at Index Ventures “Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and Print Providers. They have removed all the barriers to product creation and enabled over 2 million creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”

    At Printify, we are committed to fostering a diverse, fair, and inclusive workplace. We do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, marital status, age, disability, or any other grounds.