We’re looking for a

General Manager of Shipping (Riga, Tallinn or remote within EMEA)

General Managers (GMs)

Location: Riga or Tallinn

The Company

Anastasija Oleinika, CEO of Printify “Our mission at Printify is to unlock freedom for people around the world. Whether it be the financial freedom of more money in your bank account, or the ability to be your own boss and work to the schedule you set.

Millions of people are changing their lives by opening their eCommerce businesses with Printify, and our job is to make that journey everything it can be.”

The General Manager Role

General Managers at Printify are part owners of business areas or major initiatives. They're building, owning, and driving a coherent strategy across the company and making sure all operations run smoothly. They work cross-functionally to make strategic decisions and execute their plans, ensuring we meet our business objectives. 

GMs take ownership of goals such as volumes, profits, EBITDA, and quality. They're responsible for the profits and losses of our product vision and strategy and for delivering high-value solutions for our merchants and Print Providers. 

Our GMs are strong leaders, passionate about developing scalable systems, driving process improvement, and working with multiple stakeholders. They’re resourceful with a proven track record of delivering measurable business results.

Your responsibilities:

  • Build a delightful shipping experience for both merchants and end customers.
  • Drive continuous improvement initiatives to enhance shipping capabilities, meet business objectives, and improve merchant experience.
  • Develop and implement comprehensive shipping strategies that align with the company's overall objectives and financial goals.
  • Drive the design and execution of innovative shipping solutions to enhance customer experience, improve efficiency, and reduce operational costs.
  • Oversee the shipping budget, ensuring optimal allocation of resources and cost control.
  • Analyze cost structures to drive profitability, support negotiations with shipping carriers and software providers, and implement cost-saving initiatives.
  • Implement continuous improvement programs that enhance operational efficiency and merchant satisfaction.
  • Champion the adoption of innovative technologies to optimize shipping processes and enhance data-driven decision-making.
  • Build out analytics to measure, analyze, and monitor the performance, profitability, and competitiveness of shipping services.
  • Build a process to manage relationships with shipping carriers and negotiate favorable terms and rates.
  • Use merchant feedback to continuously refine shipping processes and improve the customer experience.
  • Lead and mentor a team of shipping professionals, providing guidance and support to ensure high performance and accountability.
  • Foster a culture of accountability and collaboration across all levels of the shipping team.
  • Ensure compliance with international, federal, and local laws and regulations applicable to shipping.
  • Manage risks related to shipping operations, including those associated with carrier performance, regulatory compliance, and merchant satisfaction.

  • Qualifications:

  • Proven track record of success in shipping management roles within the e-commerce or retail industry.
  • Experience working with large international shipping carriers (experience with international and US domestic shipping is required).
  • Extensive knowledge of shipping logistics, carrier networks, and transportation management systems.
  • Strong analytical skills and ability to interpret shipping data to make informed decisions.
  • Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Strategic thinker with the ability to develop and execute long-term shipping strategies aligned with business goals.
  • Results-oriented mindset with a focus on driving continuous improvement and achieving operational excellence.
  • Demonstrated ability to lead and develop high-performing teams in a fast-paced environment.

  • What we offer:

  • Stock options, so you’ll own a part of Printify.
  • Work fully remotely within EMEA time zones, or at our offices in Riga and Tallinn.
  • Start your workday anywhere between 7 AM and 11 AM.
  • Apple MacBook laptop as your standard work equipment.
  • International relocation support for international candidates who wish to work in Riga or Tallinn.
  • Mentorships, internal meetups, and hackathons, both on-site and online.
  • A learning budget for your professional development and access to our book library.
  • Health insurance or a budget for it, depending on your location and contract.
  • Paid health days whenever you need them without a doctor's note, depending on your contract.
  • Extra paid days off for well-being, as well as a celebration day of your choosing.
  • Access to the in-house gym or gym allowance, depending on your location and contract.

  • Joining Printify means becoming part of an international company with an amazing team that has grown to over 500 people from various backgrounds.  

    We play to win together and always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. We value a strong learning culture and a growth mindset. 

    At Printify, we are committed to fostering a diverse, fair, and inclusive workplace. We do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, marital status, age, disability, or any other grounds.