We’re looking for a

Technical Support Specialist (Shipping Operations Team) (Riga, Latvia)

Shipping Operations

Location: Riga

The Company

James Berdigans, Founder and Executive Chairman of Printify“Our mission is to build a platform that lets anyone, anywhere, unlock their own personal freedom. The freedom to generate income, be your own boss, and set your schedule. So far, we’ve seen more than 8 million people sign up to start their own eCommerce businesses with Printify. Because every order is made on-demand, there’s no risk to getting started, just reward for putting in the work. Our aim is to put this power to build a business into the hands of every person who wants to create their own business.”

In 2021, Printify secured $50m in Series A funding led by Index Ventures, founders of the leading technology companies Wise and Squarespace, with participation from H&M Group, Virgin Group, and Will Smith’s Dreamers VC.

The Role

The Shipping Operations team is a dynamic and dedicated group of professionals specializing in orchestrating seamless logistics. As a crucial component of our organization, the Shipping Operations team is entrusted with the mission of ensuring the efficient and timely delivery of our products to customers worldwide. As a part of this team, your primary duty is to ensure efficient, cost-effective, and timely delivery of goods to customers.

Your responsibilities

  • Resolution ownership of shipping technical incidents.
  • Shipping software testing, integrations, and partner support.
  • Owning and documenting shipping-related technical expertise.
  • Shipping software platform setup and troubleshooting with relevant 3rd parties and Printify teams.
  • Operations support - pickups, labels, and any delivery assurance support.

  • What you need

  • Good communication skills, including proficient written and verbal English.
  • Willingness and ability to learn quickly.
  • Open-mindedness and readiness to work in a team and independently.
  • Understanding of how REST API works and the ability to test it using tools like Postman or curl.
  • Ability to write simple queries in SQL and no-SQL databases.
  • Good problem-solving and analytical skills, capable of identifying the root cause of an issue.
  • Nice to have previous (technical) support experience, including knowledge of Jira and other Atlassian tools.
  • What we offer

  • Being part of a friendly, inclusive, and global team.
  • Career development opportunities and access to mentorship, internal meetups, and hackathons both on-site and online.
  • A personalized learning budget for professional development and unlimited access to our book library.
  • Flexible work hours between 7 AM and 11 AM.
  • Remote work is possible and encouraged within the EMEA timezone.
  • Work-from-anywhere-friendly events for Printifyers to relax, get together, and have fun!
  • Stock options so you own a part of Printify.
  • Joining Printify means becoming part of an international company with an amazing team that’s grown to over 500 people from various backgrounds.  

    We play to win together and always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. We value a strong learning culture and a growth mindset. 

    Words From Our Investors 

    Richard Branson, Founder of the Virgin Group“Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust eCommerce platform. Printify’s unique proposition helps people market their brands through customizable products with no upfront investment. We’re excited to support its growth in the coming years.”  

    Elise Fahlen, Investment Manager at H&M CO:LAB“With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product but also in their ability to be a long-standing industry leader in this space.”  

    Dino Becirovic, Principal at Index Ventures “Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and Print Providers. They have removed all the barriers to product creation and enabled creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”

    At Printify, we are committed to fostering a diverse, fair, and inclusive workplace. We do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, marital status, age, disability, or any other grounds.