We’re looking for a
Quality Support Lead, SupplyApply
James Berdigans, Founder and Executive Chairman of Printify
“Our mission is to build a platform that lets anyone, anywhere, unlock their own personal freedom. The freedom to generate income, be your own boss and set your schedule. So far, we’ve seen more than 6 million people sign up to start their own eCommerce businesses with Printify. Because every order is made on-demand, there’s no risk to getting started, just reward for putting in the work. Our aim is to put this power to build a business into the hands of every person who wants to create their own business.”
Quality is one of our major customer promises and a fundamental cross-functional area for Printify’s future successes. Printify facilitates merchants to consistently deliver high-quality products that meet or exceed end-customer expectations.
To ensure consistent merchant satisfaction, we take a process-driven approach and apply measurable methods to creating, updating, or removing product listings. We closely monitor issues that may affect our merchant’s experience through our Support teams while working with Engineering, Product, and Operational teams to find solutions.
We’re looking for a Quality Support Lead to manage and coordinate our Technical Support team. The team handles tasks related to product setup and adjustments, user testing, and QA before launching new features. They’re also responsible for supporting strategic platform-enhancing projects, communicating product-related announcements, and collaborating with our Branding and Marketing teams to ensure a great merchant experience.
Create a roadmap including use cases, current pain points, and a vision. Identify process inefficiencies and propose scalable solutions. Eliminate barriers to accuracy, productivity, and quality while solving complex customer interactions and proactively detect negative trends.
Influence and lead the team to deliver results by providing mentorship and managing the team’s performance.
Work closely with project stakeholders to understand requirements and objectives. Plan project activities, define timelines, allocate resources, and ensure project deadlines are met.
Manage the implementation of new product or feature launches. Improve efficiency in all operational activities to ensure we achieve scale for future releases.
Embrace and analyze pain points of the product setup, and share insights.
Working with various stakeholders while planning tasks and timelines can be challenging, making collaboration and decision-making skills essential.
What we offer
Joining Printify means becoming part of an international company with an amazing team that’s grown to over 500 people from various backgrounds.
We play to win together and always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. We value a strong learning culture and a growth mindset.
At Printify, we are committed to fostering a diverse, fair, and inclusive workplace. We do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, marital status, age, disability, or any other grounds.