We’re looking for a

Customer Success Manager [Remote within Vietnam]

Sales & Partnerships

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The Company 
James Berdigans, CEO of Printify: “Our mission is to build an ever-evolving platform that lets anyone start an ecommerce business with as little investment and risk as possible. Our vision is to transform ecommerce from mass manufacturing to on-demand production, eliminating excess stock and reducing environmental waste.”With no leftover stock and minimal risk, Printify has already helped more than 1 million merchants and creators grow their e-commerce business and sell custom design products without upfront investment. We ensure high quality at low cost." On September 9th 2021, Printify announced that it has secured $50M in Series A funding led by Index Ventures, with participation from H&M Group, Virgin Group, founders of leading technology companies Wise, Vinted, Squarespace, RedHat, and entertainment industry investors such as Will Smith’s Dreamers VC. Printify will use this investment to further expand its marketplace and to hire the best talents available around the world.

The role
The success of our customers means success for us. And for us, that means providing an outstanding, value-adding merchant experience at all times. To facilitate this, we are looking for a Customer Success Manager to join our Customer Success and Sales team. Your role as a CSM is to help high-growth, high-volume merchants be successful on the Printify platform by facilitating the use of the platform and data-supported advisory and consulting. You will develop strong relationships with the merchants in your portfolio, and help them with long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals and advise them on the best way to achieve those goals. 

Responsibilities

  • Deliver on the retention and growth goals on the portfolio of your merchants
  • Successfully manage the portfolio of existing high volume merchants by developing and maintaining long-term business relationships
  • Onboard, train and educate new merchants on the use of Printify platform
  • Assist merchants with long term planning and provide solutions that enable growth
  • Provide merchants with guidance on how to effectively use Printify platform, best e-commerce practices and the industry trends to help them achieve their long term business goals
  • Retain the merchants, and identify growth opportunities within the managed portfolio 
  • Align the customer expectations and needs against the company roadmap
  • Increase Printify’s presence amongst Vietnamese merchants
  • Requirements

  • 2 to 3 years experience in Customer Success, Account Management, or Sales roles
  • Proven track record of goal attainment
  • Passion for technologies and eCommerce
  • Experience in software and/or technology industry, and/or Print on Demand industry
  • Experience with analytics and business Intelligence tools is preferred, with CRM required
  • Fluent written and spoken English and Vietnamese proficiency
  • Technical aptitude to quickly learn new technologies
  • A team player with focus and determination for professional growth and goal attainment
  • Ability to get things done
  • Living in Vietnam
  • What we offer

  • Being part of a friendly, inclusive and global team
  • Remote work and a flexible schedule
  • Career development opportunities and access to mentorship, internal meetups, and hackathons both on-site and online
  • A personalized learning budget for professional development and unlimited access to our book library
  • Stock options so you own a part of Printify
  • Work-from-anywhere friendly events for Printifyers to relax, get together and have fun!

  • Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world. 
     
    We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset.
     
    Words from our investors:
     
    Richard Branson, Founder of the Virgin Group: “Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust e-commerce platform. Printify’s unique proposition helps people market their brands through customisable products, with no upfront investment. We’re excited to support its growth in the coming years.”
     
    Elise Fahlen, Investment Manager at H&M CO:LAB:“With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product, but also in their ability to be a long-standing industry leader in this space.”
     
    Dino Becirovic, Principal at Index Ventures:"Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and print providers. They have removed all the barriers to product creation and enabled over 2 million creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”