We’re looking for a

Head of User Research (Portugal or remote within EMEA)


The Company

James Berdigans, CEO of Printify: “Our mission is to build an ever-evolving platform that lets anyone start an eCommerce business with as little investment and risk as possible. Our vision is to transform eCommerce from mass manufacturing to on-demand production, eliminating excess stock and reducing environmental waste.”

With no leftover stock and minimal risk, Printify has already helped more than 1 million merchants and creators grow their e-commerce business and sell custom design products without upfront investment. We ensure high quality at low cost." 

On September 9th, 2021, Printify announced that it has secured $50M in Series A funding led by Index Ventures, with participation from H&M Group, Virgin Group, founders of leading technology companies Wise, Vinted, Squarespace, RedHat, and entertainment industry investors such as Will Smith’s Dreamers VC.

Printify will use this investment to further expand its marketplace and to hire the best talents available around the world.

The Team

We are looking for a Head of Research to join our growing Research Team. At Printify, we are passionate about research, and the experience of our customers is at the heart of our philosophy and everything we do. Research at Printify is a team of currently 5 professionals from different backgrounds and with different research superpowers.

The role

As a Head of Research at Printify, you will grow and lead a multidisciplinary team of researchers to guide and support Printify’s strategic decisions, and to explore new opportunities for the business, by leveraging user experience, product, and market research. We are looking for a visionary Head of Research capable of empowering the Research team to have a significant impact on the business and to nurture a culture of customer-centricity across the entire organization.

If you have a vision of how to sustainably scale research, and to deliver high-impact insights in a fast-growing and dynamic product organization, we are excited to have you on board. 

Note for Printify roles:

  • We support remote work and this role can be held from any country in an EMEA time zone.
  • Within the right time zones, employees can work from any country where they have the right to work.
  • Printify supports relocation to Latvia or Estonia, provided the candidates meet immigration criteria set by these countries (This also applied to candidates with no right to live and work in any EMEA country)
  • Your responsibilities

  • Grow, inspire and manage a team of researchers, working across different product areas, and applying qualitative and quantitative user and market research;
  • Develop deep and trusting partnerships with the Product Leadership, Marketing, and Executive teams to ensure that Research efforts impact higher strategic objectives effectively;
  • Develop and execute strategies to enhance the research scalability and impact;
  • Establish a holistic approach for how to foster customer-centricity in decision-making at all levels of the organization;
  • Establish a process for continuous and effective insights sharing across the organization;
  • Contribute to the cross-functional strategic planning process;
  • Enable non-researchers to learn and apply a user-centric approach in their decision-making, by building research programs for sharing knowledge on research best practices;
  • Drive innovation by promoting new approaches to conducting research and socializing the research findings.
  • Minimum Qualifications

  • Experience leading and growing a research team in a high-growth company;
  • At least 5 years of practical hands-on experience as a researcher in multiple product organizations and business contexts;
  • Ability to navigate and influence complex product organizations, and to guide stakeholders in the use of research to support their decisions;
  • Ability to direct complex research at scale through effective stakeholder management and use of a variety of research methods;
  • Experience with mentoring, inspiring, and developing a team of researchers;
  • Excellent written & verbal English communication skills.
  • Preferred Qualifications

  • Experience working in eCommerce or online marketplace companies;
  • Experience working in the world of B2B product research;
  • Experience managing remote geographically dispersed teams;
  • Have successfully recruited high-profile talent for your team.
  • What we offer

  • Stock options so you own a part of Printify
  • Start your workday anywhere between 7 AM and 11 AM. As long as the job is done and you’re happy and healthy, you can adapt your workflow to fit both meetings and friends
  • Remote work is possible and encouraged within the EMEA timezone
  • Work from anywhere - our Printify House in Riga, your remote home office, Printify hubs in Tallinn and Kyiv or a co-working hub
  • International relocation support for international candidates who wish to work in Riga or Tallinn
  • Access to mentorship, internal meetups, and hackathons both on-site and online.
  •  A personalized learning budget for professional development and unlimited access to our book library
  • Support for your well-being - we cover health insurance or issue an insurance budget depending on your contract. You can work out at our in-house gym or receive a gym membership allowance if you’re working from abroad

  • Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world.  

    We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset. 

    Words from our investors:

    Richard Branson, Founder of the Virgin Group: “Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust e-commerce platform. Printify’s unique proposition helps people market their brands through customizable products, with no upfront investment. We’re excited to support its growth in the coming years.”

    Elise Fahlen, Investment Manager at H&M CO:LAB: “With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product but also in their ability to be a long-standing industry leader in this space.”

    Dino Becirovic, Principal at Index Ventures: "Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and print providers. They have removed all the barriers to product creation and enabled over 2 million creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”