We’re looking for a

Head of Supply Operations (Germany or Remote within EMEA)

Business Strategy & Operations

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Note for Printify roles: 
- We support remote work and this role can be held from any country in an EMEA time zone
- Within the right timezones, employees can work from any country where they have the right to work
- Printify supports relocation to Latvia or Estonia, provided the candidates meets immigration criteria set by these countries (This also applied to candidates with no right to live and work in any EMEA country)


The Company 

James Berdigans, CEO of Printify: 
“Our mission is to empower creators with on demand production. Our vision is to transform ecommerce from mass manufacturing to on-demand production, eliminating excess stock and reducing environmental waste.”

With no leftover stock and minimal risk, Printify has already helped more than 1 million merchants and creators grow their e-commerce business and sell custom design products without upfront investment. We ensure high quality at low cost.

On September 9th 2021, Printify announced that it has secured $45M in Series A funding led by Index Ventures, with participation from H&M Group, Virgin Group, founders of leading technology companies Wise, Vinted, Squarespace, RedHat, and entertainment industry investors such as Will Smith’s Dreamers VC. Printify will use this investment to further expand its marketplace and to hire the best talents available around the world.


The Team

The Supply Operations team is the team responsible for driving strategic supplier engagement and for ensuring that Printify is increasing the product selection available to our clients, while keeping quality and price to the highest standards.
The team includes a broad range of sub-teams and responsibilities, such as Supplier Partnerships, Category Management, Shipping operations, New Product onboarding, Product Presentation and others.


The Head of Supply Operations Role

The Head of Supply Operations will be managing the entire Supply Operations team and will scale it to allow the company to deliver on its ambitious growth objectives.
An ambitious self-starter with proven analytical capabilities, as well as a strategic mindset with broad operational experience, the Head of Supply Operations will own and drive operational excellence for all operations related to the Supplier side of our Marketplace. They will keep pace with our growth to continually identify ways to improve our operations for the benefit of our customers and will initiate, plan and implement new ideas independently to achieve the company’s objectives and key results.

Your responsibilities

  • Own & build.  You are accountable for the success of all operations on the vendor side of our Marketplace. You are responsible for managing a team of close to 50 people and to triple its size in the next few years. You will own and drive our partnership strategy, new product onboarding, category management and shipping operations. You must be able to diagnose & address problems quickly, have foresight into potential issues and lead your team in hitting their goals
  • Strategise. You define and execute on our Supply Operations vision and strategy while balancing short­ and long­-term goals
  • Influence.  You work cross-functionally with our Product, Engineering, Finance, Sales and Marketing teams to improve our product selection. You lead the team to deliver results by executing daily, weekly, and monthly targets in support of operating objectives
  • Analyse. You incorporate data, research and market analysis to inform business orientation, product strategies and operational roadmaps and decide on impactful high-level input metrics
  • Improve. You identify process inefficiencies and propose scalable solutions globally. You identify and eliminate barriers to accuracy, productivity, and quality while solving complex customer interactions and proactively detecting negative trends
  • Minimum Qualifications

  • Minimum 10 years of proven track record driving supply operations in a retail or eCommerce environment
  • Experience working with online platforms
  • Experience in high growth environments with changing circumstances, direction, and strategy
  • Strong business understanding and customer / supplier empathy
  • Excellent quantitative problem solving and analytical skills
  • Preferred Qualifications

  • Excellent written & spoken communication skills in English
  • Effective communication to send clear, concise and consistent written and verbal messages
  • Proven track record of delivering objectives on time
  • Experience of working independently, juggling multiple tasks and prioritising customer facing initiatives
  • Product management Experience
  • Project management Experience
  • Ability to generate insights from data
  • Ability to develop and implement department vision, goals and strategies.
  • Proven track record of making positive recommendations and implementing new ideas to fix negative behaviours
  • What we offer

  • Stock options so you own a part of Printify
  • Health insurance and health budget to support your well-being
  • Remote work is possible and encouraged from anywhere within an EMEA time zone
  • International relocation support for international candidates who wish to work in Riga or Tallinn
  • Flexible work schedule
  • Modern & ergonomic office space in Printify House in Riga with access to the in-house gym

  • Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world.  

    We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset. 

    Words from our investors:

    Richard Branson, Founder of the Virgin Group: 
    “Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust e-commerce platform. Printify’s unique proposition helps people market their brands through customisable products, with no upfront investment. We’re excited to support its growth in the coming years.”

    Elise Fahlen, Investment Manager at H&M CO:LAB:
    “With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product, but also in their ability to be a long-standing industry leader in this space.”

    Dino Becirovic, Principal at Index Ventures:
    "Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and print providers. They have removed all the barriers to product creation and enabled over 2 million creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”