We’re looking for a

Research Operations Manager (Riga or remote within EMEA)

Research

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The Company 

James Berdigans, CEO of Printify: 
“Our mission is to build an ever-evolving platform that lets anyone start an e-commerce business with as little investment and risk as possible. Our vision is to transform e-commerce from mass manufacturing to on-demand production, eliminating excess stock and reducing environmental waste.”
With no leftover stock and minimal risk, Printify has already helped more than 1 million merchants and creators grow their e-commerce business and sell custom design products without upfront investment. We ensure high quality at a low cost. 

On September 9th, 2021, Printify announced that it has secured $50M in Series A funding led by Index Ventures, with participation from H&M Group, Virgin Group, founders of leading technology companies Wise, Vinted, Squarespace, RedHat, and entertainment industry investors such as Will Smith’s Dreamers VC.
Printify will use this investment to further expand its marketplace and to hire the best talents available around the world.

The Team

At Printify, we are passionate about research, and the experience of our customers is at the heart of our philosophy, and everything we do. Research at Printify is a growing team of currently 5 professionals from different backgrounds and with different research superpowers.

The Role

We are looking for an experienced Research Operations Manager who can build the Operations unit within the existing Research team. We expect the Research Ops team to remove as much operational friction from the researchers as possible, disseminate their work across the company and help them continuously optimize their ways of working, in order to enable them to deliver their most impactful work.

The Research Operations Manager will report to the Head of Research. The Research Ops team will interact not only with researchers but also with business and product stakeholders. By design, they will wear many hats.


Note for Printify roles:

  • We support remote work and this role can be held from any country in an EMEA time zone.
  • Within the right timezones, employees can work from any country where they have the right to work.
  • Printify supports relocation to Latvia or Estonia, provided the candidates meet the immigration criteria set by these countries.
  • Your responsibilities:

  • Design and build new research operational processes, while optimizing the existing ones, to support UX, Market, and Product research, that inform both tactical and strategic decisions
  • Scale the recruitment and management of research participants: sourcing, screening, scheduling, and incentivizing of all types of participants (merchants, print providers, shoppers, etc.), while ensuring compliance with all legal and privacy requirements
  • Ensure that the Research team is equipped with, and uses efficiently the tools that fit best their needs: Research, implement and manage research tooling, including vendors, contracts, payments, access rights, and research budget
  • Build a research insights repository that is scalable and easy to use for stakeholders from all functions, both as contributors and insight consumers
  • Socialize research insights across the org: Collect key insights from the researchers, make them accessible and digestible for a wide audience, and socialize them across the company (e.g. through events)
  • Drive the Research practice excellence: Facilitate knowledge sharing among the researchers, develop and set standards for their research, drive continuous learning across the team (e.g. develop and train best practices)
  • As an advocate for the Research team, you will be responsible for educating stakeholders as to when and how to work with the researchers 
  • Minimum qualification:

  • At least 2-3 years of hands-on experience in a similar role, building and managing operational processes in a developed Research organization
  • Thought leader and self-starter in the field of Research Operations
  • Expert knowledge of UX Research best practices
  • Communications professional, with great energy levels, and on a mission to evangelize research across companies
  • Excellent presentation and influencing skills
  • Very well organized and detail-oriented
  • Excellent written and verbal English communication skills
  • Preferred qualifications:

  • Experience in hiring and managing people
  • Experienced UX researcher who is interested in a role change
  • Experience working in fast-paced start-up environments
  • Tech-savvy and eager to learn new tools, and apply them to make yours and the Researchers’ work more efficient (e.g. Google suite, Airtable, Video editing tools, Survey and other research tools like UserTesting, Fullstory, Dovetail, etc.)
  • What we offer

  • Being part of a friendly, inclusive, and global team
  • Career development opportunities and access to mentorship, internal meetups, and hackathons both on-site and online
  • A personalized learning budget for professional development and unlimited access to our book library
  • Support for your well-being - we cover health insurance or issue an insurance budget depending on your contract. You can work out at our in-house gym or receive a gym membership allowance if you’re working from abroad 
  • Stock options so you own a part of Printify
  • Start your workday anywhere between 7 AM and 11 AM. As long as the job is done and you’re happy and healthy, you can adapt your workflow to fit both meetings and friends
  • Remote work is possible and encouraged within the EMEA timezone
  • Work from anywhere - our Printify House in Riga, your remote home office, Printify hubs in Tallinn and Kyiv, or a co-working hub
  • International relocation support for international candidates who wish to work in Riga or Tallinn
  • Work-from-anywhere friendly events for Printifyers to relax, get together and have fun!

  • Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world.  

    We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset. 

    Words from our investors: 

    Richard Branson, Founder of the Virgin Group: “Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust e-commerce platform. Printify’s unique proposition helps people market their brands through customizable products, with no upfront investment. We’re excited to support its growth in the coming years.” 

    Elise Fahlen, Investment Manager at H&M CO:LAB: “With the world experiencing rapid growth in on-demand services, H&M Group is thrilled to have invested in Printify and the team behind it. The execution of the founder’s vision and their impressive success to date speaks not only to the scalability of the product but also in their ability to be a long-standing industry leader in this space.” 

    Dino Becirovic, Principal at Index Ventures: "Printify is the leading marketplace for on-demand manufacturing, offering the largest selection of products and print providers. They have removed all the barriers to product creation and enabled over 2 million creators to launch successful merchandise businesses at the push of a button. Over time, as more manufacturers come online and more methods become available, Printify will allow any creator to bring their wildest product ideas to reality.”